Complaints Process

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department, Riverside House, The Waterfront, Newcastle Upon Tyne, NE15 8NY

Email: [email protected]
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website at

www.quilterfinancialplanning.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)