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0203 962 1668

Complaints Process

 

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House
The Waterfront
Newcastle Upon Tyne
NE15 8NY

Email: [email protected]
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:

http://www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

 

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Main Office - Senator House, 85 Queen Victoria Street, London, EC4V 4AB, Telephone - 0203 962 1668

Email - [email protected]     Directions - https://goo.gl/maps/sqhMj8SEp5doVTbt9

Buy to Let Mortgages are not regulated by the Financial Conduct Authority.

Novus Financial Solutions is a trading style of ASW Associates Limited who is an Appointed Representative of Quilter Mortgage Planning Ltd, who are authorised and regulated by the Financial Conduct Authority.

ASW Associates Limited is registered as a Company in England & Wales No. 11807280 Registered Address: Suite F16 St George’S Business Park, Sittingbourne, England, ME10 3TB.

The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

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